If we are selling online it’s better if we have an online support area. A support Area or online helpdesk software will help our business prioritize, organize and solve the customer queries within a matter of seconds. With the help of this online helpdesk software, it becomes easier and quicker, to responding and handling a number of customer calls or queries.
No matter what services we are offering, we need to keep the customers happy. This is the basis of a business. We need to be available to respond to their queries and comments. We need to be able to sort their problems regarding our products quickly, otherwise, we may lose customers. This is where a help desk management software can help.
Remember the better we communicate with customers, the better our chances of winning their loyalty. We can streamline communications with them, whether through email, live chat, messages, voice calls, or etc. Automating the system reduced the chances of human error.
Helpdesk software nowadays is a must for any company that does business online. Helpdesk software is practically easy to use. This software applications not only provide tools for call management, but also knowledge-base management, problem resolution processes, and managing, trouble shooting and monitoring technical assets.
I think support area are now fundamental and key aspects of good business service and operation. Helpdesks can provide both internal and external users the ability to ask questions and receive effective answers. Helpdesks play a key role in modern business organizations to support our customers regardless of our customer’s location.
Most of this software are web-based , it’s mean this help desk software are used using the Internet connections. This software is located on a web server and can be accessed in any place with an Internet or intranet connection. Web-based help desk software has become the most popular way to manage technical inquiries and issues. The ability to access your help desk from any PC in the world is a very convenient tool.
The Helpdesk software offer flexibility and accessibility for us and for our costumers. Our Customer and our technical support team can be managed from anywhere in the world. The web-based option overall is much more flexible than stationary help desk programs.
There are a lot type of this Web-based help desk software , some are free but some of them requires us to pay some fees to have it. A well-chosen help desk management software can boost sales and customer satisfaction, thus benefiting businesses immensely.
Here is a list of Open Source helpdesk software :
Asset Tracker
Astres
BATTS
Big Help
BugTracker.NET
Bugzilla
DITrack
Double Choco Latte
eTicket Support
Eventum
Help Desk Lite
Help Desk Reloaded
Helpdesk Issue Manager
Information Resource Manager
Information Resource Manager – GLPI Edition
IssueTrackerProduct
itracker
JTrac
Jutda
Liberum Help Desk
Mantis
One or Zero
OpenPsa
OpenCSM
OS Ticket
OTRS
phpBugTracker
Redmine
Request Tracker
Roundup
Savane
Sinergia
SiT! Support Incident Tracker
Slick Ticket
Subissue
Trac
Trouble Ticket Express
ZenTrack
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16 Responses 
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I also realize that helpdesk is necessary for business. Thanks for sharing such nice information about helpdesk.
also, it is better once this installed have the support answer all the queries that is with the inclusion of support on some part of the world, (time difference)
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I think support area are now fundamental and key aspects of good business service and operation.
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Online as well as the offline help desks are always the main factor of a certain business. This is a must. Thanks for the list of those open source links.
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I’d like to share this directory of web-based help desk software if anyone wishes to find additional products: http://www.web-based-software.com/customer-service/.
Incredibly helpful list of helpdesk applications. Bookmarked for future use.
Having a helpdesk is good for business. Its much needed for your customer and product services.
Actually online desk are useful but according to me the offline desk is more useful because it can solve all the quarries an in a difficult state it can help the customer.
Thanks for the links. I use helpdesk quite frequently here in Plano. I think this is a great customer service tool
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well no way it can bet offline, but then you can consider the fact that you are going into global business, not just a locally based store.
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Actually online desk are useful but according to me the offline desk is more useful because it can solve all the quarries an in a difficult state.
Great software and come to think they are open source. A help desk that is free for use. Thanks for the list man!
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In our company we use Help Desk Authority (formely Bridgetrak).
It’s not opensource but the price is pretty good and flexible depending on the features you need.
You also have the choice of using a windows interface, web interface or both because the licensing gives you both options.
you are right the websites or the vendors that carry out the business online should have a good help desk area.
Yeah, you said it. An online helpdesk is very important for those running an online business. It could be the difference between making a sale, and losing a sale.